Frequently Asked Questions (FAQ)
1. General Questions
Q: What products do you offer?
A: We offer a variety of products including t-shirts, sweatshirts, hoodies, and mugs. All our products are made to order to ensure the highest quality and customization.
Q: How can I contact customer support?
A: You can contact us through our contact form via this link. We're committed to responding promptly to your inquiries.
Q: I've seen a few places selling the same item. Are those from you guys?
A: We currently sell our products exclusively through our official site, invenov.com, as well as our stores on Etsy and eBay under the name 'Invenov.' Any other sellers are unauthorized and likely using our designs without permission. These unauthorized sellers often use low-resolution images from our mockups, resulting in poor print quality. To ensure you receive a high-quality product, please purchase directly from our official sales channels.
2. Ordering and Payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
3. Shipping and Delivery
Q: Where do you ship to?
A: We currently ship only within the United States.
Q: How long will it take to receive my order?
A: Since most of the products are made to order, it typically takes 2-3 business days to manufacture your order. Shipping times generally range from 5-7 business days.
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
4. Returns and Exchanges
Q: What is your return policy?
A: Since all products are made to order, we do not accept returns.
Q: Can I exchange an item if it is defective?
A: Yes, exchanges are accepted for defective items. If you receive a defective item, please contact us within 14 days of receiving with your order number and a photo of the issue to arrange an exchange.
5. Customization and Personalization
Q: Can I customize my t-shirt, sweatshirt, hoodie, or mug?
A: Yes, many of our products can be customized with your choice of text, images, or designs. Please contact us for details.
Q: How long does customization take?
A: Customization typically adds 2-3 business days to the processing time. Please plan accordingly when placing your order.
6. Product Care
Q: How should I care for my t-shirt, sweatshirt, or hoodie?
A: For best results, machine wash your garments inside out in cold water with like colors. Tumble dry low or hang to dry. Do not iron directly on the design.
Q: How do I care for my mug?
A: Our mugs are microwave and dishwasher safe. However, to preserve the design, we recommend hand washing when possible.
7. Security and Legitimacy
Q: Is your website legitimate and secure?
A: Absolutely. Our website is powered by Shopify, a trusted e-commerce platform known for its reliability. We are committed to transparency and customer satisfaction.
Q: How can I trust the quality of your products?
A: We take pride in ensuring that every item we offer is crafted with meticulous attention to detail and using high-quality materials. Our commitment is to deliver products that meet the highest standards of durability, comfort, and aesthetic appeal. If you have any questions about our products or concerns about your order, please reach out to our customer support team. We are here to ensure your satisfaction with every purchase.
8. Manufacturing and Product Origin
Q: Where are your products made?
A: While certain materials may be sourced from overseas, all products are printed here in the United States. We work with various production partners across the country to ensure quality and support local businesses.
Q: Do you support local manufacturing?
A: Yes, we are proud to support local manufacturing by partnering with businesses across the United States for the production of our products. This allows us to maintain high standards of craftsmanship and quality control.
9. Promotions and Discounts
Q: Do you offer any promotions or discounts?
A: Yes, we occasionally offer promotions and discounts. Sign up for our newsletter and follow us on Instagram and tiktok @invenov to stay updated on our latest offers.
Q: Can I use multiple discounts on one order?
A: Generally, only one discount code can be used per order. Please refer to the specific promotion's terms and conditions for details.